Exploring technology satisfaction: An approach through the flow experience

作者：

Highlights：

• Research based on the Flow Experience Theory.

• Develops a conceptual model on the creation of users' satisfaction with digital technologies.

• Perceived ease of use and the content characteristics have the higher impact on satisfaction.

• Users' loyalty, engagement and word of mouth are the main consequences of satisfaction.

摘要

•Research based on the Flow Experience Theory.•Develops a conceptual model on the creation of users' satisfaction with digital technologies.•Perceived ease of use and the content characteristics have the higher impact on satisfaction.•Users' loyalty, engagement and word of mouth are the main consequences of satisfaction.

论文关键词：Digital technologies,Satisfaction,Flow experience,Engagement,Interaction

论文评审过程：Received 8 March 2016, Revised 30 September 2016, Accepted 7 October 2016, Available online 19 October 2016, Version of Record 19 October 2016.

论文官网地址：https://doi.org/10.1016/j.chb.2016.10.008