Situational determinants of cognitive, affective, and compassionate empathy in naturalistic digital interactions

作者：

Highlights：

• Diary study examining the determinants of empathy in (text- and image-based) CMC.

• Participants reported greater cognitive than affective and compassionate empathy.

• Situational factors more important than individual differences in predicting empathy.

• Discrete contextual profiles for cognitive, affective, and compassionate empathy.

• Greater diary empathy predicted improved ratio of perceived CMC/face-to-face empathy.

摘要

•Diary study examining the determinants of empathy in (text- and image-based) CMC.•Participants reported greater cognitive than affective and compassionate empathy.•Situational factors more important than individual differences in predicting empathy.•Discrete contextual profiles for cognitive, affective, and compassionate empathy.•Greater diary empathy predicted improved ratio of perceived CMC/face-to-face empathy.

论文关键词：Affective empathy,Cognitive empathy,Compassionate empathy,Computer-mediated communication,Diary methodology,Emotion

论文评审过程：Received 26 February 2016, Revised 15 November 2016, Accepted 15 November 2016, Available online 24 November 2016, Version of Record 24 November 2016.

论文官网地址：https://doi.org/10.1016/j.chb.2016.11.024