The role of emotions and social cognitive variables in online health information seeking processes and effects

作者：

Highlights：

• An experiment tested emotional and cognitive reactions to online health information seeking activity.

• The experiment also tested how tailoring search engine results to users' emotional states might impacts outcomes.

• Results reveal that different emotional reactions to searchers predict different post-search cognitions and behaviors.

• Implications for search engine design and computer-based health communication are discussed.

摘要

•An experiment tested emotional and cognitive reactions to online health information seeking activity.•The experiment also tested how tailoring search engine results to users' emotional states might impacts outcomes.•Results reveal that different emotional reactions to searchers predict different post-search cognitions and behaviors.•Implications for search engine design and computer-based health communication are discussed.

论文关键词：Emotions,Health information seeking,Social cognitive theory,Tailoring

论文评审过程：Received 7 December 2015, Revised 29 November 2016, Accepted 30 November 2016, Available online 1 December 2016, Version of Record 8 December 2016.

论文官网地址：https://doi.org/10.1016/j.chb.2016.11.071