From online to offline: Exploring the role of e-health consumption, patient involvement, and patient-centered communication on perceptions of health care quality

作者：

Highlights：

• eHealth consumption predicts patients’ involved information seeking from doctors.

• Involved information seeking positively predicts perceived healthcare quality.

• Healthcare providers’ patient-centered communication investigated as a moderator.

• HCP’s PCC moderates patient involvement-healthcare quality relationship.

摘要

•eHealth consumption predicts patients’ involved information seeking from doctors.•Involved information seeking positively predicts perceived healthcare quality.•Healthcare providers’ patient-centered communication investigated as a moderator.•HCP’s PCC moderates patient involvement-healthcare quality relationship.

论文关键词：e-health consumption,Patient involvement,Patient-centered communication,Health care quality

论文评审过程：Received 17 July 2016, Revised 19 December 2016, Accepted 28 December 2016, Available online 9 January 2017, Version of Record 23 January 2017.

论文官网地址：https://doi.org/10.1016/j.chb.2016.12.072