Emotional support during times of stress: Can text messaging compete with in-person interactions?

作者:

Highlights:

• Two experiments compared the impact of in-person support to text messaging support.

• Support was from a close friend (Study 1; n = 64) or confederate (Study 2; n = 188).

• In both experiments, positive affect was higher after in-person support vs. texting.

• When interacting with a confederate, in-person led to higher support satisfaction.

• When interacting with a close friend, satisfaction was equivalent in both groups.

摘要

•Two experiments compared the impact of in-person support to text messaging support.•Support was from a close friend (Study 1; n = 64) or confederate (Study 2; n = 188).•In both experiments, positive affect was higher after in-person support vs. texting.•When interacting with a confederate, in-person led to higher support satisfaction.•When interacting with a close friend, satisfaction was equivalent in both groups.

论文关键词:Social support,Text messaging,Psychological stress,Human-computer interaction,Computer-mediated communication,Interpersonal relationships

论文评审过程:Received 14 August 2016, Revised 10 December 2016, Accepted 23 January 2017, Available online 24 January 2017, Version of Record 5 February 2017.

论文官网地址:https://doi.org/10.1016/j.chb.2017.01.043