An integral model of e-loyalty from the consumer's perspective

作者：

Highlights：

• Development of a model that explains the loyalty of online banking individuals.

• The developed model considers cognitive, affective and behavioral elements.

• This model explains 86.6% of the e-loyalty, well above previous research.

摘要

•Development of a model that explains the loyalty of online banking individuals.•The developed model considers cognitive, affective and behavioral elements.•This model explains 86.6% of the e-loyalty, well above previous research.

论文关键词：e-loyalty,e-satisfaction,e-trust,switching barriers,website quality,Internet banking

论文评审过程：Received 13 June 2016, Revised 21 January 2017, Accepted 1 February 2017, Available online 1 February 2017, Version of Record 8 March 2017.

论文官网地址：https://doi.org/10.1016/j.chb.2017.02.003