The benefits of distance and mediation: How people react to conflicts in video chat vs. FtF

作者：

Highlights：

• Video chat reduced people’s emotional arousal when in conflicts.

• Video chat helped people judge their partner’s emotional arousal state.

• Video chat encouraged more positive evaluations of conversation partners.

• Video chat encouraged more satisfying conversation to resolve conflicts.

摘要

•Video chat reduced people’s emotional arousal when in conflicts.•Video chat helped people judge their partner’s emotional arousal state.•Video chat encouraged more positive evaluations of conversation partners.•Video chat encouraged more satisfying conversation to resolve conflicts.

论文关键词：Video chat,Conflict,Arousal,Liking,Trustworthiness,Communication satisfaction

论文评审过程：Received 16 September 2016, Revised 3 March 2017, Accepted 6 March 2017, Available online 6 March 2017, Version of Record 26 May 2017.

论文官网地址：https://doi.org/10.1016/j.chb.2017.03.022