Modelling continuance intention of citizens in government Facebook page: A complementary PLS approach

作者：

Highlights：

• Satisfaction and continuance intention to follow government Facebook page is contingent upon information quality of the page.

• Information quality of Facebook page is a second order construct of five first order factors.

• Satisfaction of government Facebook page is a partial mediator.

• Different government Facebook pages moderate the structural relationships.

• A complementary PLS-SEM approach was applied to assess measurement and structural models.

摘要

•Satisfaction and continuance intention to follow government Facebook page is contingent upon information quality of the page.•Information quality of Facebook page is a second order construct of five first order factors.•Satisfaction of government Facebook page is a partial mediator.•Different government Facebook pages moderate the structural relationships.•A complementary PLS-SEM approach was applied to assess measurement and structural models.

论文关键词：Continuance intention,Facebook page,Electronic government,Expectation confirmation,Information system success,PLS-SEM

论文评审过程：Received 18 April 2016, Revised 16 March 2017, Accepted 20 March 2017, Available online 22 March 2017, Version of Record 27 March 2017.

论文官网地址：https://doi.org/10.1016/j.chb.2017.03.047