Online selection of a physician by patients: Empirical study from elaboration likelihood perspective

作者：

Highlights：

• Patients' information processing affects their online health consulting intentions.

• The Elaboration Likelihood Model is validated in the online health context.

• Disease knowledge amplifies the effects of service quality on patients' intention.

• Disease knowledge and risk undermines the effects of eWOM on patients' intention.

摘要

•Patients' information processing affects their online health consulting intentions.•The Elaboration Likelihood Model is validated in the online health context.•Disease knowledge amplifies the effects of service quality on patients' intention.•Disease knowledge and risk undermines the effects of eWOM on patients' intention.

论文关键词：Disease type,Elaboration likelihood model,Online healthcare community,Service quality,Electronic word-of-mouth

论文评审过程：Received 9 November 2016, Revised 25 March 2017, Accepted 27 March 2017, Available online 28 March 2017, Version of Record 5 April 2017.

论文官网地址：https://doi.org/10.1016/j.chb.2017.03.060