A systematic mapping study on using social media for business process improvement

作者：

Highlights：

• Trend studies in journalism focusing in engaging readers.

• Trend studies in public administration focusing in citizen participation.

• Trend in co-creation studies for companies.

• We confirmed the paucity of research related to this theme, even with the large increase of social media studies.

摘要

•Trend studies in journalism focusing in engaging readers.•Trend studies in public administration focusing in citizen participation.•Trend in co-creation studies for companies.•We confirmed the paucity of research related to this theme, even with the large increase of social media studies.

论文关键词：Business process improvement,Social media,Systematic mapping study,User-generated content,User-created content

论文评审过程：Received 23 June 2016, Revised 7 October 2016, Accepted 18 October 2016, Available online 26 October 2016, Version of Record 26 May 2017.

论文官网地址：https://doi.org/10.1016/j.chb.2016.10.016