Kicking out the trolls – Antecedents of social exclusion intentions in Facebook groups

作者：

Highlights：

• We analyze effects of norm-deviations in SNS based on the social identity approach.

• A study tests how members of Facebook groups react to others' norm-deviations.

• Norm-deviations questioned group identity and motivated the deviate's exclusion.

• Furthermore, group members ignored a deviant member's contributions.

摘要

•We analyze effects of norm-deviations in SNS based on the social identity approach.•A study tests how members of Facebook groups react to others' norm-deviations.•Norm-deviations questioned group identity and motivated the deviate's exclusion.•Furthermore, group members ignored a deviant member's contributions.

论文关键词：Social network sites,Group,Norm-deviation,Exclusion,Trolling

论文评审过程：Received 5 August 2016, Revised 10 February 2017, Accepted 23 April 2017, Available online 24 April 2017, Version of Record 6 May 2017.

论文官网地址：https://doi.org/10.1016/j.chb.2017.04.049