Generation Z consumers' expectations of interactions in smart retailing: A future agenda

作者：

Highlights：

• Exploration of Generation Z consumers' expectations of interactions in the smart retailing setting.

• The introduction of more new devices and processes is expected.

• Training consumers about new smart retailing applications is essential.

• There is scepticism about further advances in smart retailing in relation to job market.

摘要

•Exploration of Generation Z consumers' expectations of interactions in the smart retailing setting.•The introduction of more new devices and processes is expected.•Training consumers about new smart retailing applications is essential.•There is scepticism about further advances in smart retailing in relation to job market.

论文关键词：Smart retailing,Generation Z,Consumer expectations,Consumer interactions

论文评审过程：Received 25 November 2016, Revised 23 January 2017, Accepted 29 January 2017, Available online 31 January 2017, Version of Record 16 October 2017.

论文官网地址：https://doi.org/10.1016/j.chb.2017.01.058