Preferences of smart shopping channels and their impact on perceived wellbeing and social inclusion

作者：

Highlights：

• Examines consumers’ interactions with retailers via smart shopping channels.

• Explores the effect of social exclusion and smart channels selection to wellbeing.

• Smart channels have higher contribution to wellbeing for socially excluded customers.

• The mobile phone channel has a greater contribution to younger customers’ wellbeing.

摘要

•Examines consumers’ interactions with retailers via smart shopping channels.•Explores the effect of social exclusion and smart channels selection to wellbeing.•Smart channels have higher contribution to wellbeing for socially excluded customers.•The mobile phone channel has a greater contribution to younger customers’ wellbeing.

论文关键词：Multi-channel shopping,Smart shopping channels,Online shopping,Social commerce,Social exclusion,Wellbeing

论文评审过程：Received 24 November 2016, Revised 28 February 2017, Accepted 9 April 2017, Available online 12 April 2017, Version of Record 16 October 2017.

论文官网地址：https://doi.org/10.1016/j.chb.2017.04.029