Investigating the determinants of telepresence in the e-commerce setting

作者：

Highlights：

• Literature on telepresence in e-commerce is synthesized.

• A comprehensive set of drivers of telepresence is identified based on theories.

• The conceptualization of drivers of telepresence expands the nomological network.

• Four design levers are provided to improve online shopping experience.

摘要

•Literature on telepresence in e-commerce is synthesized.•A comprehensive set of drivers of telepresence is identified based on theories.•The conceptualization of drivers of telepresence expands the nomological network.•Four design levers are provided to improve online shopping experience.

论文关键词：Telepresence,Information quality,Feedback,Interactivity,Standardization

论文评审过程：Received 16 November 2017, Revised 3 April 2018, Accepted 12 April 2018, Available online 13 April 2018, Version of Record 24 April 2018.

论文官网地址：https://doi.org/10.1016/j.chb.2018.04.024