Voices in and of the machine: Source orientation toward mobile virtual assistants

作者：

Highlights：

• Voice-based, mobile virtual assistants (i.e. Siri, Google Voice) have complex designs.

• Some users perceive the conversational agent's voice as representing the phone.

• Other users perceive the conversational agent's voice as the assistant in the phone.

• The technological layers of mobile assistant design complicate source orientation.

摘要

•Voice-based, mobile virtual assistants (i.e. Siri, Google Voice) have complex designs.•Some users perceive the conversational agent's voice as representing the phone.•Other users perceive the conversational agent's voice as the assistant in the phone.•The technological layers of mobile assistant design complicate source orientation.

论文关键词：Source orientation,Human-machine communication,Human-agent interaction,Mobile virtual assistant,Conversational agent,Voice-controlled technology,Artificial intelligence

论文评审过程：Received 1 January 2018, Revised 6 June 2018, Accepted 6 August 2018, Available online 9 August 2018, Version of Record 18 November 2018.

论文官网地址：https://doi.org/10.1016/j.chb.2018.08.009