Looking forward: The role of hope in information system continuance

作者：

Highlights：

• Hope positively affects continuance, controlling for the effect of past usage behavior.

• The impact of hope on continuance is stronger when PIIT is low, and vice versa.

• High degree of hope promotes exploratory use of information systems.

• Confirmation and involvement positively influence the formation of hope.

摘要

•Hope positively affects continuance, controlling for the effect of past usage behavior.•The impact of hope on continuance is stronger when PIIT is low, and vice versa.•High degree of hope promotes exploratory use of information systems.•Confirmation and involvement positively influence the formation of hope.

论文关键词：Hope,Mobile apps,Appraisal theory,Continuance intention,Confirmation,Personal innovativeness

论文评审过程：Received 20 November 2017, Revised 31 August 2018, Accepted 4 September 2018, Available online 15 September 2018, Version of Record 2 October 2018.

论文官网地址：https://doi.org/10.1016/j.chb.2018.09.002