Understanding the discontinuance behavior of mobile shoppers as a consequence of technostress: An application of the stress-coping theory
作者：
Highlights：
• Users are affected by information overload and intrusiveness from push notifications.
• High levels of reward encourage disturbance handling and decrease self-preservation.
• Users with high information control and self-efficacy prefer to handle disturbances.
• Disturbance handling strategies prohibit discontinuance behavior.
• Self-preservation strategies encourage quitting behavior.
摘要
•Users are affected by information overload and intrusiveness from push notifications.•High levels of reward encourage disturbance handling and decrease self-preservation.•Users with high information control and self-efficacy prefer to handle disturbances.•Disturbance handling strategies prohibit discontinuance behavior.•Self-preservation strategies encourage quitting behavior.
论文关键词：Mobile shopping apps,Push notifications,Discontinuance behavior,Stress-coping theory,Perceived information overload,Perceived intrusiveness
论文评审过程：Received 29 August 2018, Revised 17 January 2019, Accepted 19 January 2019, Available online 25 January 2019, Version of Record 30 January 2019.
论文官网地址：https://doi.org/10.1016/j.chb.2019.01.022
