What makes the sharing economy successful? An empirical examination of competitive customer value propositions

作者：

Highlights：

• In the sharing economy context, four dimensions of customer value are identified.

• A model of Customer Vale Proposition (CVP) for the sharing economy is established.

• A scale for CVPs is developed through a qualitative research.

摘要

•In the sharing economy context, four dimensions of customer value are identified.•A model of Customer Vale Proposition (CVP) for the sharing economy is established.•A scale for CVPs is developed through a qualitative research.

论文关键词：Sharing economy,Customer value proposition (CVP),Economic value,Social value,Emotional value,Technical value,Customer repurchase intention

论文评审过程：Available online 13 March 2018, Version of Record 12 March 2019.

论文官网地址：https://doi.org/10.1016/j.chb.2018.03.019