The moderating role of communication contexts: How do media synchronicity and behavioral characteristics of mobile messenger applications affect social intimacy and fatigue?

作者：

Highlights：

• We identify the media and behavioral characteristics of a mobile messenger.

• We investigate how messenger characteristics influence social intimacy and fatigue.

• Social intimacy is influenced by communication continuity and benevolence.

• Fatigue is influenced by immediacy of feedback, reprocessability, and benevolence.

• The impact of messenger characteristics varies in a personal or business context.

摘要

•We identify the media and behavioral characteristics of a mobile messenger.•We investigate how messenger characteristics influence social intimacy and fatigue.•Social intimacy is influenced by communication continuity and benevolence.•Fatigue is influenced by immediacy of feedback, reprocessability, and benevolence.•The impact of messenger characteristics varies in a personal or business context.

论文关键词：Mobile messenger,Media synchronicity theory,Mobile communication,Social intimacy,Fatigue

论文评审过程：Received 19 July 2018, Revised 9 February 2019, Accepted 17 March 2019, Available online 20 March 2019, Version of Record 28 March 2019.

论文官网地址：https://doi.org/10.1016/j.chb.2019.03.020