Humanizing chatbots: The effects of visual, identity and conversational cues on humanness perceptions

作者：

Highlights：

• A compensation effect of high anthropomorphic visual cues on low message interactivity.

• Another compensation effect of high message interactivity on low anthropomorphic visual cues.

• An expectancy violation effects when the identity cue is combined with message interactivity.

• Revealing the identity of the machine can capitalize on expectations.

摘要

•A compensation effect of high anthropomorphic visual cues on low message interactivity.•Another compensation effect of high message interactivity on low anthropomorphic visual cues.•An expectancy violation effects when the identity cue is combined with message interactivity.•Revealing the identity of the machine can capitalize on expectations.

论文关键词：Online chat agents,Message interactivity,Identity cue,Anthropomorphic visual cue,Compensation effect,Expectancy violation effect

论文评审过程：Received 28 June 2018, Revised 6 January 2019, Accepted 19 January 2019, Available online 29 January 2019, Version of Record 18 April 2019.

论文官网地址：https://doi.org/10.1016/j.chb.2019.01.020