Re-examining the innovation post-adoption process: The case of Twitter discontinuance
作者：
Highlights：
• The post-adoption decision-making process could be understood as a “disturbance-coping process.”.
• Permanent discontinuers are more likely to seek alternative SNSs; intermittent discontinuers are likely seeking solutions.
• There are two levels of coping techniques: (1) reducing usage and taking breaks; (2) deactivating and deleting accounts.
• Twitter readoption could be planned or unplanned, but neither generates continuance commitment.
摘要
•The post-adoption decision-making process could be understood as a “disturbance-coping process.”.•Permanent discontinuers are more likely to seek alternative SNSs; intermittent discontinuers are likely seeking solutions.•There are two levels of coping techniques: (1) reducing usage and taking breaks; (2) deactivating and deleting accounts.•Twitter readoption could be planned or unplanned, but neither generates continuance commitment.
论文关键词：Twitter,Post-adoption behavior,Technology discontinuance,Innovation diffusion theory,Readoption
论文评审过程：Received 7 January 2019, Revised 11 September 2019, Accepted 21 September 2019, Available online 24 September 2019, Version of Record 26 September 2019.
论文官网地址：https://doi.org/10.1016/j.chb.2019.09.019
