When expert recommendation contradicts peer opinion: Relative social influence of valence, group identity and artificial intelligence

作者：

Highlights：

• User judgements were more likely to be influenced by positive reviews from experts.

• Human ingroup experts generated greater effects than no-identity experts for negative ratings.

• AI systems were as influential as human experts.

摘要

•User judgements were more likely to be influenced by positive reviews from experts.•Human ingroup experts generated greater effects than no-identity experts for negative ratings.•AI systems were as influential as human experts.

论文关键词：Online rating,Expert vs. peer,Social influence,Group identity,Artificial intelligence,MAIN model

论文评审过程：Received 8 July 2019, Revised 15 January 2020, Accepted 29 January 2020, Available online 31 January 2020, Version of Record 7 February 2020.

论文官网地址：https://doi.org/10.1016/j.chb.2020.106278