Multidisciplinary criteria for the quality of e-learning services design
作者：
Highlights：
• Online course configuration must consider criteria of different areas of study.
• Multidisciplinary criteria came from literature and of the service provider context.
• The sustainability of a business depends on the user experience with its service.
• The strategy guides an institution in how to perform e-Learning Services design.
• The configuration model shows the key points to the quality of e-Learning Services.
摘要
•Online course configuration must consider criteria of different areas of study.•Multidisciplinary criteria came from literature and of the service provider context.•The sustainability of a business depends on the user experience with its service.•The strategy guides an institution in how to perform e-Learning Services design.•The configuration model shows the key points to the quality of e-Learning Services.
论文关键词：Decision-making,Online course services,User experience,Service design quality
论文评审过程：Received 31 January 2018, Revised 20 February 2019, Accepted 6 April 2019, Available online 9 April 2019, Version of Record 6 April 2020.
论文官网地址：https://doi.org/10.1016/j.chb.2019.04.003
