Can the use of government Apps shape citizen compliance? The mediating role of different perceptions of government

作者：

Highlights：

• The service and participatory uses of government Apps positively predict trust in government and government reputation.

• Any one type of government App use cannot directly influence citizen compliance.

• Perceptions of government mediate the relationship between government App use and citizen compliance.

• Trust in government plays the most important mediating role among perceptions of government.

摘要

•The service and participatory uses of government Apps positively predict trust in government and government reputation.•Any one type of government App use cannot directly influence citizen compliance.•Perceptions of government mediate the relationship between government App use and citizen compliance.•Trust in government plays the most important mediating role among perceptions of government.

论文关键词：Government App,Government social media,Citizen compliance,Perceptions of government

论文评审过程：Received 30 November 2019, Revised 10 February 2020, Accepted 4 March 2020, Available online 6 March 2020, Version of Record 11 March 2020.

论文官网地址：https://doi.org/10.1016/j.chb.2020.106335