South African millennials’ acceptance and use of retail mobile banking apps: An integrated perspective

作者：

Highlights：

• The study analysed South African millennials' acceptance and use of mobile banking apps.

• An integrated model based on the UTAUT2, institutional trust and perceived risk was used.

• Institutional trust and perceived risk had strongest effects on use intention and use behaviour respectively.

• Institutional trust ameliorated the perceived risk associated with the use of mobile banks apps.

摘要

•The study analysed South African millennials' acceptance and use of mobile banking apps.•An integrated model based on the UTAUT2, institutional trust and perceived risk was used.•Institutional trust and perceived risk had strongest effects on use intention and use behaviour respectively.•Institutional trust ameliorated the perceived risk associated with the use of mobile banks apps.

论文关键词：Phrases: mobile banking apps,Millennials,UTAUT2,Perceived risk,Institution-based trust

论文评审过程：Received 15 July 2019, Revised 21 April 2020, Accepted 23 April 2020, Available online 28 April 2020, Version of Record 3 May 2020.

论文官网地址：https://doi.org/10.1016/j.chb.2020.106405