The effect of social-cognitive recovery strategies on likability, capability and trust in social robots

作者：

Highlights：

• A robot explaining its error promoted people’s descriptions of the robot as capable.

• A robot apologizing for its error is seen as less capable but more likeable.

• People describe robot trustworthiness in terms of capability, integrity, and deceit.

• Only a robot’s likability and integrity affected people’s intention to use the robot.

摘要

•A robot explaining its error promoted people’s descriptions of the robot as capable.•A robot apologizing for its error is seen as less capable but more likeable.•People describe robot trustworthiness in terms of capability, integrity, and deceit.•Only a robot’s likability and integrity affected people’s intention to use the robot.

论文关键词：Human–robot interaction,Social robotics,Trust,User experience

论文评审过程：Received 9 December 2019, Revised 5 September 2020, Accepted 8 September 2020, Available online 11 September 2020, Version of Record 17 September 2020.

论文官网地址：https://doi.org/10.1016/j.chb.2020.106561