Adoption of online follow-up service by patients: An empirical study based on the elaboration likelihood model

作者：

Highlights：

• Information processing impacts patients’ intention to adopt online follow-up service.

• Service quality and eWOM positively affect patients’ online follow-up intention.

• High-privacy diseases amplify the effect of technical quality on patients’ intention.

• High-privacy diseases undermine the effect of eWOM on patients’ intention.

• Private doctor service amplifies the effects of technical quality and eWOM.

摘要

•Information processing impacts patients’ intention to adopt online follow-up service.•Service quality and eWOM positively affect patients’ online follow-up intention.•High-privacy diseases amplify the effect of technical quality on patients’ intention.•High-privacy diseases undermine the effect of eWOM on patients’ intention.•Private doctor service amplifies the effects of technical quality and eWOM.

论文关键词：E-health,Online health community,Elaboration likelihood model,Service quality,Electronic word-of-mouth,Disease type

论文评审过程：Received 26 May 2020, Revised 16 August 2020, Accepted 20 September 2020, Available online 21 September 2020, Version of Record 23 September 2020.

论文官网地址：https://doi.org/10.1016/j.chb.2020.106581