A multi-method approach to examining consumer intentions to use smart retail technology

作者：

Highlights：

• This study examines the antecedents and consequences of customers' intentions to use smart retail technology (SRT).

• The work employs SEM and fsQCA techniques to add robustness to the research.

• Perceived novelty, efficacy and compatibility are antecedents to customers' intentions to use SRT.

• Perceived risk of SRT reduces customers' intentions to use SRT.

• The study found factors, such as perceived novelty and perceived compatibility, resulted in improved intention to use SRT.

摘要

•This study examines the antecedents and consequences of customers' intentions to use smart retail technology (SRT).•The work employs SEM and fsQCA techniques to add robustness to the research.•Perceived novelty, efficacy and compatibility are antecedents to customers' intentions to use SRT.•Perceived risk of SRT reduces customers' intentions to use SRT.•The study found factors, such as perceived novelty and perceived compatibility, resulted in improved intention to use SRT.

论文关键词：Retail technology,Innovativeness,Value,Loyalty,Intentions to adopt,fsQCA

论文评审过程：Received 15 June 2020, Revised 6 September 2020, Accepted 4 November 2020, Available online 12 November 2020, Version of Record 16 January 2021.

论文官网地址：https://doi.org/10.1016/j.chb.2020.106622