User interactions with chatbot interfaces vs. Menu-based interfaces: An empirical study
作者：
Highlights：
• Chatbot are associated with a lower level of perceived autonomy and higher cognitive load, compared with menu interface.
• Perceived autonomy and perceived competence have a significant effect on performance satisfaction and system satisfaction.
• Perceived competence was a stronger predictor of performance satisfaction.
• Perceived autonomy was a stronger predictor of system satisfaction.
• Perceived autonomy positively influences perceived competence.
摘要
•Chatbot are associated with a lower level of perceived autonomy and higher cognitive load, compared with menu interface.•Perceived autonomy and perceived competence have a significant effect on performance satisfaction and system satisfaction.•Perceived competence was a stronger predictor of performance satisfaction.•Perceived autonomy was a stronger predictor of system satisfaction.•Perceived autonomy positively influences perceived competence.
论文关键词：Chatbot,Conversational agent,Human-computer interaction,User satisfaction,Self-determination theory
论文评审过程：Received 14 May 2021, Revised 27 September 2021, Accepted 5 November 2021, Available online 12 November 2021, Version of Record 23 December 2021.
论文官网地址：https://doi.org/10.1016/j.chb.2021.107093
