Is chatting with a sophisticated chatbot as good as chatting online or FTF with a stranger?

作者：

Highlights：

• Adults had positive reactions after talking to the emotionally responsive Replika chatbot.

• Adults had similar positive emotions after chatting with a chatbot, FTF with a human, or with a human online.

• Strangers liked partners most when chatting FTF with a human vs. human online or with a chatbot.

• Strangers had fewest conversational concerns when speaking with a chatbot vs. FTF or online with a human.

摘要

•Adults had positive reactions after talking to the emotionally responsive Replika chatbot.•Adults had similar positive emotions after chatting with a chatbot, FTF with a human, or with a human online.•Strangers liked partners most when chatting FTF with a human vs. human online or with a chatbot.•Strangers had fewest conversational concerns when speaking with a chatbot vs. FTF or online with a human.

论文关键词：Chatbots,Dyadic interactions,Affect,Computer-mediated communication,Conversational dynamics,Human-computer interaction

论文评审过程：Received 30 December 2020, Revised 4 November 2021, Accepted 15 November 2021, Available online 16 November 2021, Version of Record 23 December 2021.

论文官网地址：https://doi.org/10.1016/j.chb.2021.107100