When humans and computers induce social stress through negative feedback: Effects on performance and subjective state

作者:

Highlights:

• Negative performance feedback from both human and computer did not impair subsequent performance on a wide range of tasks.

• Negative feedback led to increased levels of stress and negative affect but did not influence state self-esteem.

• Computer feedback was rated as less fair than human feedback.

摘要

•Negative performance feedback from both human and computer did not impair subsequent performance on a wide range of tasks.•Negative feedback led to increased levels of stress and negative affect but did not influence state self-esteem.•Computer feedback was rated as less fair than human feedback.

论文关键词:6 max): Social stress,Negative feedback,Performance,Computer feedback,Automation,Interpersonal fairness

论文评审过程:Received 9 October 2020, Revised 27 December 2021, Accepted 12 March 2022, Available online 16 March 2022, Version of Record 29 March 2022.

论文官网地址:https://doi.org/10.1016/j.chb.2022.107270