Computer anxiety correlates and what they tell us: A literature review

摘要

Much is being written about computer anxiety and what to do about it. Little of what is written is supported by research. Research suggests that there is a relationship between computer anxiety and past computer experience. Research also suggests that there is some relationship between gender and computer anxiety, but this area has not been sufficiently examined to clearly define the relationship. The same holds true for the relationship between computer anxiety and age. Other relationships have been explored, with little in the way of clear helpful results. Beyond experience with computers, little is known about what to do to mediate computer anxiety. A model of the development of computer anxiety would be helpful in guiding future research.