Interactive Case-Based Reasoning in Sequential Diagnosis

摘要

Interactive trouble-shooting and customer help-desk support, both activities that involve sequential diagnosis, represent the majority of applications of case-based reasoning (CBR). An analysis is presented of the user-interface requirements of intelligent systems for sequential diagnosis. We argue that mixed-initiative dialogue, explanation of reasoning, and sensitivity analysis are essential to meet the needs of experienced as well as novice users. Other issues to be addressed by system designers include relevance and consistency in dialogue, tolerance of missing data, and timely provision of feedback to users. Many of these issues have previously been addressed by the developers of expert systems and the lessons learned may have important implications for CBR. We present a prototype environment for interactive CBR in sequential diagnosis, called CBR Strategist, which is designed to meet the identified requirements.