Prototype-based management of business process exception cases

摘要

Business process optimization may require to deviate from a default process model, in response to unexpected situations, thus raising exceptions. In this paper, we present a system for supporting end users in handling exceptions in business process management, which exploits the case-based reasoning (CBR) methodology. CBR offers the advantage of relying on operative knowledge, thus reducing the cost of knowledge elicitation, with respect to other methodologies.