Assessment of surveys for the management of hospital clinical pharmacy services
作者：
Highlights：
• OrdEval analysis of surveys allows evaluation of dependent ordinal features.
• Approach identifies feature thresholds where user satisfaction changes.
• We present a novel application to management of clinical pharmacy.
• Approach identifies three types of competences: basic, performance, and excitement.
• Findings are relevant to human resources management in hospitals, survey design, and survey applications.
摘要
•OrdEval analysis of surveys allows evaluation of dependent ordinal features.•Approach identifies feature thresholds where user satisfaction changes.•We present a novel application to management of clinical pharmacy.•Approach identifies three types of competences: basic, performance, and excitement.•Findings are relevant to human resources management in hospitals, survey design, and survey applications.
论文关键词：Survey analysis,Kano model,OrdEval algorithm,Human resource management,Clinical pharmacy
论文评审过程：Received 8 June 2014, Revised 8 March 2015, Accepted 15 April 2015, Available online 23 April 2015, Version of Record 9 June 2015.
论文官网地址：https://doi.org/10.1016/j.artmed.2015.04.003
