Interval type-2 fuzzy multi-attribute decision-making approaches for evaluating the service quality of Chinese commercial banks

作者：

Highlights：

• Define novel operations of IT2FNs to generate general and versatile operations.

• Propose some operators to reflect heterogeneous relationship among the attributes.

• Construct linear programming models for optimal fuzzy measure on the attribute set.

• Develop novel MADM methods for service quality evaluation problems.

摘要

•Define novel operations of IT2FNs to generate general and versatile operations.•Propose some operators to reflect heterogeneous relationship among the attributes.•Construct linear programming models for optimal fuzzy measure on the attribute set.•Develop novel MADM methods for service quality evaluation problems.

论文关键词：Multiple attributes analysis,Service quality evaluation,Choquet integral,Interval type-2 fuzzy numbers,Archimedean T-norms

论文评审过程：Received 22 November 2019, Revised 15 December 2019, Accepted 25 December 2019, Available online 2 January 2020, Version of Record 7 March 2020.

论文官网地址：https://doi.org/10.1016/j.knosys.2019.105438