Towards defining dimensions of knowledge systems quality

摘要

Knowledge management systems (KMS) are extremely important for organisations, primarily because they help to manage a key organisational resource – intellectual capital with the potential to produce a competitive advantage. The usefulness of this resource, however, is only as good as the quality of the knowledge that it contains. In order to improve the quality of KMS, a set of test measures is required. The purpose of this paper is to define some dimensions that can be used to measure the quality of the knowledge management system and to compare KMS quality across systems.