A knowledge-based diagnostic system for the business-process ordering of a plant

摘要

The objective of this paper is the description of a tool developed in order to diagnose a potential failure in a managerial process, giving an early warning well before the actual failure arises. Moreover, this tool can diagnose the factors which generated the failure and assist in formulating corrective actions.The business process analysed in this paper is the ordering process; focus has been put on some important process indicators, monitored using modelling and simulation methods like System Dynamics, Multivariate Statistical Process Control, and Time Series Analysis. All the information obtained by these methods is integrated into an Expert System that contains the knowledge about the process and warns the process owner about potential “out-of-control” situations. This tool acts as an instrument panel which gives to the process owner a global vision of the entire process.