Knowledge acquisition for organisational problem solving: Developing expert systems and beyond

摘要

Conventional approaches to knowledge acquisition take it for granted that as a result of the investigation an expert system. This paper argues, however, that the issues of the knowledge used in organisational problem solving need to be seen in a wider context than this, and knowledge used in organisational problem solving need to be seen in a wider context than this, and that the agenda for knowledge acquisition should be widened to incorporate this full context. The extent to which the methods used for knowledge acquisition can be more broadly useful for organisation problem solving without creating an ES is explained. The implications of this view are discussed and a number of practical suggestions are made.