Improving employment services management using IPA technique

作者：

Highlights：

• Building a management mechanism that improves Public Placement Services (PES).

• Questionnaires were compiled with 3 indicators to measure the extent to PES quality.

• IPA result suggests improving the PES quality.

• Mechanism: indicators, questionnaires, face-to-face services, IPA, and improving.

• Mechanism is created as tools to evaluate and improve the PES quality.

摘要

Highlights•Building a management mechanism that improves Public Placement Services (PES).•Questionnaires were compiled with 3 indicators to measure the extent to PES quality.•IPA result suggests improving the PES quality.•Mechanism: indicators, questionnaires, face-to-face services, IPA, and improving.•Mechanism is created as tools to evaluate and improve the PES quality.

论文关键词：Employment service,Importance–Performance Analysis,Management mechanism,Quality indicator

论文评审过程：Available online 25 June 2013.

论文官网地址：https://doi.org/10.1016/j.eswa.2013.06.027