Use of ANP weighted crisp and fuzzy QFD for product development

作者：

Highlights：

• QFD is an effective way to identify customer needs and wants.

• ANP helps in better structuring and analyzing multi-criteria decisions situations.

• Fuzzy logic helps to represent ambiguous and imprecise decision situations.

• ANP and fuzzy logic augmented QFD is a superior tool for the product design process.

摘要

•QFD is an effective way to identify customer needs and wants.•ANP helps in better structuring and analyzing multi-criteria decisions situations.•Fuzzy logic helps to represent ambiguous and imprecise decision situations.•ANP and fuzzy logic augmented QFD is a superior tool for the product design process.

论文关键词：Quality Function Deployment (QFD),Analytic network process (ANP),Product development,Customer requirements,Technical characteristics

论文评审过程：Available online 24 January 2014.

论文官网地址：https://doi.org/10.1016/j.eswa.2014.01.008