TQM: A facilitator to enhance knowledge management? A structural analysis

作者：

Highlights：

• The relationship between TQM and KM is investigated by using structural analysis.

• Strategic planning is positively and significantly related to KM.

• Human resource management is positively and significantly related to KM.

• Process management is positively and significantly related to KA and KD.

• Leadership, customer focus, information and analysis are insignificant link to KM.

摘要

•The relationship between TQM and KM is investigated by using structural analysis.•Strategic planning is positively and significantly related to KM.•Human resource management is positively and significantly related to KM.•Process management is positively and significantly related to KA and KD.•Leadership, customer focus, information and analysis are insignificant link to KM.

论文关键词：Total quality management,Knowledge management,Knowledge acquisition,Knowledge application,Knowledge distribution,Structural Equation Modeling

论文评审过程：Available online 18 March 2014.

论文官网地址：https://doi.org/10.1016/j.eswa.2014.03.013