Strategic hospital services quality analysis in Indonesia
作者：
Highlights：
• We analyze the strategic hospital services quality from perspective of stakeholders.
• Hospital should pay more attention on human resources as the top dimension.
• Characteristic of Indonesian patient requires more emphatic from the medial staff.
• Hospital should be equipped with an integrated hospital information system.
• The policy maker defines guidance for medical staff to improve communication skills.
摘要
•We analyze the strategic hospital services quality from perspective of stakeholders.•Hospital should pay more attention on human resources as the top dimension.•Characteristic of Indonesian patient requires more emphatic from the medial staff.•Hospital should be equipped with an integrated hospital information system.•The policy maker defines guidance for medical staff to improve communication skills.
论文关键词：Service quality,Hospital service quality,Quality,Healthcare,Hospital,Entropy,Patient
论文评审过程：Available online 10 December 2014.
论文官网地址：https://doi.org/10.1016/j.eswa.2014.11.065
