Evaluating new concepts of PSS based on the customer value: Application of ANP and niche theory
作者：
Highlights：
• We propose a method for evaluating product service systems (PSS) concept.
• The method is based on perceived value through the customer experience cycle.
• We compare customer acceptability of new PSS concepts with existing products.
• The ANP and niche theory were adopted to quantify customer’s perceptions.
• A case study on car sharing has verified the feasibility of the proposed method.
摘要
•We propose a method for evaluating product service systems (PSS) concept.•The method is based on perceived value through the customer experience cycle.•We compare customer acceptability of new PSS concepts with existing products.•The ANP and niche theory were adopted to quantify customer’s perceptions.•A case study on car sharing has verified the feasibility of the proposed method.
论文关键词：Product-service system (PSS),Customer value,Customer experience cycle,Evaluation,Analytic network process (ANP),Niche theory
论文评审过程：Available online 12 January 2015.
论文官网地址：https://doi.org/10.1016/j.eswa.2015.01.006
