Hospital performance: Efficiency or quality? Can we have both with IT?

作者：

Highlights：

• This paper explores influence of IT investment on hospital efficiency and quality.

• There is a direct effect of IT investment on service quality in hospitals.

• There is a moderating effect of quality on operational efficiency in hospitals.

• There is a U-shaped relationship between IT investments and operational efficiency.

• IT investments have diminishing returns beyond a certain point.

摘要

•This paper explores influence of IT investment on hospital efficiency and quality.•There is a direct effect of IT investment on service quality in hospitals.•There is a moderating effect of quality on operational efficiency in hospitals.•There is a U-shaped relationship between IT investments and operational efficiency.•IT investments have diminishing returns beyond a certain point.

论文关键词：Information technology,Operations management,Hospital,Efficiency,Quality

论文评审过程：Available online 29 December 2014.

论文官网地址：https://doi.org/10.1016/j.eswa.2014.12.019