Fluctuating demand and its impacts to a paper producer: Customer analysis
作者：
Highlights：
• Paper consumption has been on decline in USA and West Europe for years.
• Significant capacity reduction in manufacturing capacity has taken place.
• To manage such environment successfully information systems and customer base require attention.
• Even mature industries offer price differentiation potential among customer base.
• Customer base changes can be extremely rapid in markets on the decline.
摘要
•Paper consumption has been on decline in USA and West Europe for years.•Significant capacity reduction in manufacturing capacity has taken place.•To manage such environment successfully information systems and customer base require attention.•Even mature industries offer price differentiation potential among customer base.•Customer base changes can be extremely rapid in markets on the decline.
论文关键词：Paper industry,Customers,Profitability,Cost management
论文评审过程：Available online 17 January 2015.
论文官网地址：https://doi.org/10.1016/j.eswa.2015.01.014
