Self-organising socio-technical description in service systems for supporting smart user decisions in public transport

作者：

Highlights：

• Exploration to transpose service science principles to guide service systems design.

• Modelling of value co-creation service interactions embedding customer experience.

• Description of the Socio-Technical Systems Engineering (STSE) process.

• Exploratory case study of a real time information and travel planning service.

• Integration guidelines of the STSE process steps with Presage2 multiagent platform.

摘要

•Exploration to transpose service science principles to guide service systems design.•Modelling of value co-creation service interactions embedding customer experience.•Description of the Socio-Technical Systems Engineering (STSE) process.•Exploratory case study of a real time information and travel planning service.•Integration guidelines of the STSE process steps with Presage2 multiagent platform.

论文关键词：ABS,agent based simulation,MBSE,model-based systems engineering,M&SBSE,modelling and simulation-based systems engineering,STSE,Socio-Technical Systems Engineering,Service systems,Service interactions,Service design,Agent based simulation,Self-organisation

论文评审过程：Available online 28 April 2015, Version of Record 15 May 2015.

论文官网地址：https://doi.org/10.1016/j.eswa.2015.04.029