A decision support system for real-time order management in a heterogeneous production environment
作者：
Highlights：
• We proposed a system for order management in heterogeneous production environments.
• The proposed system is supported by a case study form high-end server manufacturing.
• We presented an order prioritization tool to assess and prioritize customer orders.
• We used a risk mitigation approach to account for business risks.
• We developed a real-time dashboard to visualize order related information.
摘要
•We proposed a system for order management in heterogeneous production environments.•The proposed system is supported by a case study form high-end server manufacturing.•We presented an order prioritization tool to assess and prioritize customer orders.•We used a risk mitigation approach to account for business risks.•We developed a real-time dashboard to visualize order related information.
论文关键词：Order management,Order prioritization,Multi-criteria decision making,Fuzzy logic,Risk mitigation,Heterogeneous production environments
论文评审过程：Received 29 August 2015, Revised 25 April 2016, Accepted 27 April 2016, Available online 29 April 2016, Version of Record 7 May 2016.
论文官网地址：https://doi.org/10.1016/j.eswa.2016.04.035
