System situation ticket identification using SVMs ensemble

作者：

Highlights：

• A framework for Situation Ticket Identification Using SVMs Ensemble is introduced.

• A domain words discovery algorithm for obtaining domain knowledge and words is proposed.

• A selective labeling policy based on the discovered domain words is presented.

• An ensemble of SVM classification model for accurate ticket classification is developed.

摘要

•A framework for Situation Ticket Identification Using SVMs Ensemble is introduced.•A domain words discovery algorithm for obtaining domain knowledge and words is proposed.•A selective labeling policy based on the discovered domain words is presented.•An ensemble of SVM classification model for accurate ticket classification is developed.

论文关键词：Ticket,Classification,Support vector machine,Ensemble

论文评审过程：Received 25 July 2015, Revised 1 February 2016, Accepted 15 April 2016, Available online 3 May 2016, Version of Record 14 May 2016.

论文官网地址：https://doi.org/10.1016/j.eswa.2016.04.017