A holistic approach for performance evaluation using quantitative and qualitative data: A food industry case study

作者：

Highlights：

• A hybrid MCDM model with Fuzzy AHP, DEA (Cross-Efficiency) and TOPSIS is presented.

• A real life case study involving twenty franchised food stores is provided.

• Qualitative and quantitative performance measures are introduced.

摘要

•A hybrid MCDM model with Fuzzy AHP, DEA (Cross-Efficiency) and TOPSIS is presented.•A real life case study involving twenty franchised food stores is provided.•Qualitative and quantitative performance measures are introduced.

论文关键词：Fuzzy analytic hierarchy process,Cross-efficiency measurement,Data envelopment analysis,Food industry,TOPSIS

论文评审过程：Received 13 September 2016, Revised 22 March 2017, Accepted 30 March 2017, Available online 31 March 2017, Version of Record 6 April 2017.

论文官网地址：https://doi.org/10.1016/j.eswa.2017.03.070